Patient Education and Assistance

Poor health literacy can lead to poor health outcomes. Helping patients to comprehend complex health information decreases their risk of negative outcomes while providing an optimal approach to patient-centered care.
As the costs associated with cancer care continue to escalate, all key stakeholders—healthcare providers, private and government payers, and patients—strive to balance high-quality cancer care with cost efficiency.
Metastatic breast cancer (MBC) patients receive an overwhelming amount of information at the time of diagnosis, with most of the information transferred through oral conversations and abstract medical terminology that’s difficult for patients to understand.
Specific oral chemotherapy (defect-free) indicators include a documented plan for oral chemotherapy, education, and monitoring for toxicities. Data abstracted in 2014 demonstrated opportunity for improvement in all 3 categories. Our goal was to improve compliance with oral chemotherapy standards measured through QOPI.
Communication gaps between HCPs and MBC patients must be addressed to improve the patient experience. Patients likely overestimate their knowledge about their breast cancer subtype.
Cancer patients and caregivers often have significant psychosocial and informational needs. Many healthcare providers and navigators make referrals to educational and support resources, but how well are the concerns of those affected actually being met?
We ask, “How can nurse navigators better educate disparate populations about breast health and cancer screening at home and abroad?”
This study was designed to identify changes in patient knowledge and anxiety levels following implementation of planned prechemotherapy education sessions.

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