Jillian Kenney-Lueptow, BSN, RN, OCN
UCLA Medical Center, Santa Monica, CAAuthored Items
January 2020 Vol 11, No 1
A 26-bed solid tumor oncology unit saw consistently low patient-satisfaction scores regarding education and discharge preparedness. Managers and staff wanted to improve patient education, without adding to the workflow of bedside nurses with a 4:1 patient/nurse ratio on a unit with rising acuity. Here’s how they approached the problem.
Jillian Kenney-Lueptow, BSN, RN, OCN, Jason Kulangara, MBA, MSN, RN, Laura Alfonso, RN, MSN, OCN, Samantha Thomas, RN, BSN, OCN, Rebecca Hoh, RN, BSN, OCN, Franz Cordero, RN, BSN, OCN, Patricia Jakel, RN, MSN, AOCN
November 2018 Vol 9, NO 11
An inpatient oncology unit had consistently low patient satisfaction ratings regarding patient education.
Last modified: December 26, 2019