Operations Management
The orientation/onboarding process is neither standardized nor well understood across the oncology navigation industry.
There is extensive literature in change and transition management in leadership but limited literature from a non-managerial or navigator’s point of view.
Sarah Cannon’s San Antonio market was seeking a way to effectively improve key quality and operational navigation metrics on their monthly Navigation Market Scorecard.
Operations management is vital in the healthcare industry to ensure that processes are in place to provide safe, quitable, effective, efficient, timely, and patient-centered care.
A case study demonstrating the role of the navigator in improving efficiency in the clinic which positively impacts the utilization of resources, patient satisfaction, and timeliness of treatment.
As members of the multidisciplinary team, navigators are instrumental in assessing improving the patient flow process.
The authors present reports on the important role of nurse navigations in care coordination and operations management to assist navigators in preparing for the coming certification test.
