Organizational Development

According to a 2013 Institute of Medicine report, cancer treatment costs are escalating rapidly and resulting in less affordable care options for patients.
As the healthcare landscape is evolving from independent hospitals to large healthcare systems, the challenge of standardizing programs such as navigation becomes paramount to ensuring best practices and service consistency.
Oncology nurse navigators and administrative staff reported spending more than half their daily shifts in some way managing incoming calls and the backlog of voicemails.
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