October 2016 Vol 7, No 9
Sharon S. Gentry, MSN, RN, HON-ONN-CG, AOCN, CBCN, Danelle Johnston, MSN, RN, HON-ONN, OCN, Tricia Strusowski, RN, MS
There is a gap in the literature regarding the key areas that measure the success of navigation programs: patient experience (PE), clinical outcomes (CO), and business performance or return on investment (ROI) metrics that will demonstrate the sustainability of navigation programs.
